Terms of service

Terms of Service

These Terms of Service govern your use of CelestialNecklace.com and purchases made through the store. By using the website or placing an order, you agree to these terms and the policies linked on the website.

Store Use

You may use the store only for lawful purposes and must not interfere with its operation, security, or other customers' use. You must be legally capable of entering into a binding contract in your jurisdiction.

Product Information and Availability

We aim to describe and display products accurately. Colors and appearance may vary slightly by screen and because handcrafted or personalized products can have minor natural variations. Products, prices, promotions, and availability may change without notice.

Orders and Payment

Submitting an order is an offer to purchase. We may accept, reject, or cancel an order for reasons including payment problems, suspected fraud, pricing or inventory errors, or inability to fulfill the requested customization. If we cancel a paid order, we will refund the affected amount to the original payment method.

You are responsible for providing accurate billing, shipping, contact, and personalization information.

Custom Products

Personalized, engraved, made-to-order, and other custom products are created specifically for the customer. Custom products cannot be returned or exchanged, except when damaged, defective, incorrect, or where applicable law requires otherwise. Please review all customization details before ordering.

Shipping and Delivery

Estimated delivery is 1–5 business days, subject to the Shipping Policy and any separate production time stated for made-to-order products. Delivery dates are estimates and can be affected by carriers, customs, weather, or events outside our reasonable control. Customers are responsible for duties, taxes, and import charges unless otherwise stated at checkout.

Returns and Refunds

Returns, refunds, replacements, and order issues are governed by our Refund Policy. If an item arrives damaged, defective, or incorrect, contact us promptly using the details below.

Intellectual Property

Website content, branding, product images, designs, text, and graphics are owned by or licensed to CelestialNecklace and may not be copied, reproduced, or commercially used without permission, except as allowed by law.

Third-Party Services

The store may use or link to services provided by third parties, including Shopify, payment processors, carriers, and social platforms. Their services may be governed by separate terms and privacy notices.

Disclaimer and Limitation of Liability

To the fullest extent permitted by law, the website and services are provided without warranties beyond those expressly stated or required by law. CelestialNecklace is not liable for indirect, incidental, special, or consequential losses arising from use of the website or products. Nothing in these terms excludes rights or liability that cannot legally be excluded.

Privacy

Our collection and use of personal information are described in the Privacy Policy.

Changes to These Terms

We may update these terms from time to time by posting the revised version on this website. Continued use after an update means you accept the revised terms, to the extent permitted by law.

Contact

Questions about these terms or an order can be sent to hello@celestialnecklace.com.