Shipping policy

Shipping Policy

Shipping Rates and Destinations

CelestialNecklace ships to most countries worldwide. Available shipping methods, rates, and estimated delivery dates are shown at checkout based on the destination and order. Free standard shipping may be available for eligible destinations or promotions, and express options may be offered for an additional charge.

Estimated Delivery

Estimated delivery is 1–5 business days. Business days exclude weekends and public holidays. The estimate begins when the order is ready to ship and may vary by destination and the shipping option selected at checkout.

Personalized and made-to-order items may require production before shipment. Any production estimate shown on the product page or at checkout is separate from the 1–5 business-day delivery estimate.

Tracking

When tracking is available, a shipping confirmation with tracking details will be sent to the email address used at checkout. Tracking updates after shipment are provided by the carrier or local postal service.

International Orders, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping charge unless stated otherwise at checkout.

Customs authorities, postal services, or carriers may request additional information or documentation before releasing a shipment. Customers are responsible for providing requested information promptly. Failure to do so may result in delays, additional fees, or return of the package.

Delivery Delays

Delivery estimates are not guarantees. Carrier disruptions, weather, customs processing, public holidays, labor disruptions, incorrect addresses, and other events outside our reasonable control may cause delays.

Incorrect Addresses and Undeliverable Packages

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs correction; changes cannot be guaranteed after shipment. Packages returned because of an incorrect address, refusal, unpaid customs charges, missing customs information, or failure to collect may be reshipped at the customer's expense.

Lost, Delayed, or Damaged Packages

If tracking shows an unusual delay, first review the carrier's tracking information or contact the local postal service or customs office. You may also email hello@celestialnecklace.com with your order number and tracking details, and we will assist where possible.

If a package arrives damaged, email us with your order number and clear photos of the item and packaging so we can review the issue.