Refund policy

Refund and Return Policy

We want you to be happy with your CelestialNecklace order. Please review the following conditions before requesting a return.

Custom and Personalized Products

Personalized, engraved, made-to-order, and other custom products are final sale and cannot be returned or exchanged. These items are produced specifically from the information and selections supplied by the customer.

Please check all names, spelling, dates, sizes, colors, and customization details before placing your order. Changes or cancellations cannot be guaranteed after production begins.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, email hello@celestialnecklace.com within 7 days of delivery. Include your order number, a description of the problem, and clear photos of the item and packaging.

After reviewing and approving the claim, we will provide an appropriate remedy, such as a replacement or refund, as required by applicable law. Do not send an item back before receiving return instructions.

Eligible Non-Custom Items

Non-custom items may be returned within 14 days of delivery if they are unused, unworn, undamaged, and in their original packaging. Return authorization is required before shipment. Customers are responsible for return shipping unless the item was damaged, defective, or incorrect.

Original shipping charges and any customs duties or import fees are non-refundable, except where required by law.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing times vary by payment provider and financial institution.

Contact

For return or order issues, contact hello@celestialnecklace.com.