FAQs

Orders and Personalization

How do I submit my personalization?

Enter the requested name, date, symbol, birthstone, color, size, or other details in the personalization fields on the product page. Please review all spelling and selections carefully before checkout.

Can I change or cancel my order?

Email hello@celestialnecklace.com as soon as possible with your order number. Changes and cancellations cannot be guaranteed after production begins.

Will I receive a design preview?

A preview is provided only when it is stated on the product page or requested by our team. Please make sure your submitted personalization details are correct before ordering.

Production and Shipping

How long will my order take?

Personalized and made-to-order items may require production before shipment. Any production estimate shown on the product page or at checkout is separate from the estimated 1–5 business-day delivery time after your order is ready to ship. Business days exclude weekends and public holidays.

Will I receive tracking information?

Yes. When tracking is available, it will be emailed to the address used at checkout after your order ships.

Do you ship internationally?

We ship to many international destinations. Available shipping methods, rates, and estimated dates appear at checkout. International orders may be subject to duties, taxes, VAT, or carrier fees charged by the destination country.

Returns and Order Issues

Can personalized items be returned?

Personalized, engraved, made-to-order, and other custom products are final sale and cannot be returned or exchanged, except when damaged, defective, incorrect, or where required by applicable law.

What if my item arrives damaged or incorrect?

Email hello@celestialnecklace.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. Please do not mail the item before receiving instructions.

Can non-custom items be returned?

Eligible non-custom items may be returned within 14 days of delivery if they are unused, unworn, undamaged, and in their original packaging. Return authorization is required before shipment. Customers are responsible for return shipping unless the return is due to our error.

Jewelry Care

How should I care for my jewelry?

Keep jewelry dry and avoid direct contact with perfume, lotions, household chemicals, pools, and salt water. Store pieces separately in a dry place and wipe them gently with a soft cloth after wear.

Need More Help?

Email hello@celestialnecklace.com or call +1 (954) 544-8140. For order questions, include your order number and the email address used at checkout.